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Forum Discussion
noudess
Oct 30, 2023Tutor
Suddenly none outside can reach my network (Orbi RBR50)
I haven't changed anything.
It's been so long. The only IP address I see when logging into the orbi is on the 10.*.*.* subnet which I know is private. Is my ISP failing to provide an externally r...
- Nov 07, 2023
This is resolved. The ISP switched me to a private IP and we addressed it with them.
noudess
Oct 30, 2023Tutor
The ISP is Riverstreet locally. I can't make heads or tails of the small black box they gave me. I can't access it. But it's always just worked. It looks like a power adapter but has Ethernet in and Out.
All I can find outside is a line from the antenae into the house as ethernet.
Uploading a pic.
FURRYe38
Oct 30, 2023Guru - Experienced User
Looks like a POE adapter:
https://www.amazon.com/GP-A240-050-Switching-Supply-GP-A240-050G-GP-H480-050G/dp/B0B2TS79VT
Does this connect to a ONT or ISP modem or just direct from the ISP?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- noudessOct 30, 2023Tutor
All I see is ethernet cable coming from outside where the antenae is. I can climb under the decking, but I can't imagine electronics out there. So it is possible its to the ISP? It's fixed wireless internet.
- FURRYe38Oct 30, 2023Guru - Experienced User
Yes. I'd contact the ISP and ask about this.
You maybe in a double NAT condition since the router is seeing a 10.x IP address which is a private address which is not recommended.
Something to let the ISP know about:
https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
Try option #2 first...