Support Escalation for Case 42077375

I've called twice and haven't gotten a clear answer either time and whether it's a issue with english comprehension or something else...I'm at the point of complete frustration and want this handled.  

I have a dead router that essentially showed up DOA.  No, it wasn't DOA but I never got it fully installed because the Firmware update bricked the device. I've got an RMA and after some prying I finally was told that I have to send it in, on my dime, to get this resolved.  

I have left messages and I have gotten no response and while I would understand the need under normal support scenarios, I think it's HIGHLY unfair to ask someone to put another $55 to ship the package ground and then wait for weeks until Netgear sends me a replacement. Netgear should ship me a replacement and include a paid shipping label to return this defective unit since their cost is FAR LESS than what I would have to pay to ship it. Besides it's the right thing to do. I need this to get resolved one way or the other and I really don't want to have to go through the Indian support system, just to get more non information.