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Forum Discussion

rivets's avatar
rivets
Apprentice
Jul 27, 2018

Support problems still ongoing

For some reason my support case has once again appeared as active. hurrah! When I click on the link to contact support I still get a blank page so can’t send anything. Booo.

 

DarrenM any suggestions? I’ve tried changing various profile settings. 

 

Troubleshooting

3 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 30, 2018

    Try to copy and paste the link in a web browser you also may need to add https: if that is missing.

     

    DarrenM

    • rivets's avatar
      rivets
      Apprentice
      Jul 30, 2018

      No, makes no difference. I get a Netgear page with header and footer but no other content - completely blank.  That’s how it has been for months now. I’m running some beta version of the software and still getting problems too so it would be nice to re-establish contact with support!

       

       

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Jul 30, 2018

        PM me your case number and I will have someone follow up with you

         

        DarrenM