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Forum Discussion

jakistra's avatar
jakistra
Aspirant
Jun 04, 2020

Support promised a refund over a month ago

My Orbi had frequent drops to the point where it was 4-5 times a day. I called support to get help. They informed me that my service contract had elapsed. I ordered a new service contract for $229.99...
Troubleshooting
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 05, 2020

Hi jakistra, 

 

Welcome to the community! I'd like to give a hand and look into this further for you. May you send me a private message with your email address and case number(s). 


Thanks,

Christian