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Forum Discussion
TCL ROKU TV no longer connecting to internet either wireless or wired after orbi RBR40 update
Hi Forum: 2 days ago there was a firmware update on my RBR40 router--not the satellites. After rebooting, all my connected devices came back EXCEPT my 2 TCL TV's which run on the Roku platform. No...
I have already done as you suggested after the firmware updated, and it didn't work. Again, the Roku can see the network, but cannot connect to the iternet. And all my other devices connected. I'm using Firmware V2.5.1.22
Try changing the DNS on the RBR, under Advanced tab/Settings/Internet...Apply and reboot the RBR and Roku...
What is the mfr and model# of your ISP modem that the RBR is connected too?
It is a Technicolor Modem Model TC8717T provided by Spectrum.
Looks like your modem already has a built in router and wifi.
What mode is your modem working in? Modem only or Router mode? If router mode, this would also cause problems...
cjpabolish wrote:It is a Technicolor Modem Model TC8717T provided by Spectrum.
Thank you--that seems to be what I will need.
I am likely going to do that--change to manual DNS settings and use OpenDNS, google dns, and I can choose a third.
Couple of questions if you know the answer--will I need to RESET my RBR or just reboot?
And would creating a VPN be another way to do it--I could just have my Roku's connect to the VPN and leave everything as is? I've never tried that before.
Reboot
Thanks. You have been very helpful. I likely cannot do that until tomorrow because my kids are currently in school right now, and as you guessed, school is done remotely where I live at home because of COVID. Resetting the Orbi is a hassle but rebooting is not.
Given how helpful you've been, do you think setting up a VPN would be another workaround and I wouldn't have to reboot?