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Forum Discussion
Tell the Wire Cutter to reconsider their recommendation of the Orbi
I bought the Orbi 3 pack at Costco on the recommendation of the Wire Cutter. It might have been a fine product then, but it's garbage now (and has been for months). I've reached out to the review sit...
For the third time: The problem was widespread and serious enough for the company to pull its own firmware.
Why should the Wire Cutter put their own reputation on the line to recommend a product with known issues like this?
I don't understand the zeal to defend Netgear's poor efforts here. How do I get more customers like you guys?
Again, NG only pulled it from being auto updated. It's still available and some have had good experiences with that version of FW.
Again, it's not always a HW or FW issue. Again, the problems seen can be caused by other factors.
Some of us are here to help find out where the real problems are, answer questions, provide help for those asking and help NG improve where issues are really at. Nothing wrong with this.
Besides, wirecutter isn't the only one with reviews about the Orbi system:
https://www.smallnetbuilder.com/wireless/wireless-reviews/33028-netgear-orbi-reviewed
This site tends to offer more testing results and more accurate reviews of routers and wifi.
In addition to the review, SmallNetBuilder did a relatively recent comparison of the Orbi and Velop and still found Orbi the better of the two: https://www.smallnetbuilder.com/wireless/wireless-reviews/33132-wi-fi-system-retest-netgear-ac3000-orbi-and-linksys-velop
Saw that as well.
Seen many other users posing about the good and the bad, Linksys, Google, NG.
Still haven't seen any one talk about D-Links Mesh system though accept for SNB reivew. :smileyvery-happy:
Aren't the Dlink COVR products pretty new to the mesh game?
I did alot of research too before buying Orbi and never ran into a Dlink solution.
You can help Netgear fix their mess all you want. God speed.
That has no bearing on whether a review site, whose entire business depends on steering their readers away from problematic products, should recommend the Orbi in its current state.
By removing 2.1.2.18 from the update server, they're indicating they want as few people as possible to have the experience associated with that release. New systems come with 2.1.2.18 (or at least mine did).
I had to downgrade my Orbis (x3) and prevent them from auto updating via telnet. That's an incredible headache for any consumer product, much less a "top recommended one".
The company is telling you there is a problem with the product. Other than dedication to the Netgear brand (which customers and review sites don't have), I do not understand the motivation to encourage other people to buy an Orbi as it works right now.
what would you recommend we use?
Well this has been going on since the dawn of router times. Nothing has been perfect on release to market. Each Mfr has had there own problems with there products at launch time. Of course we all expect to buy good working units and yes, they should work well as expected. However many people fail to understand and realize that even though there maybe faults in the code or HW, again there are other factors that can contribue to bad experiences with router and wifi devices. These have to be fully vetted before placing blame on HW and FW.
Review sites are always the first to get and test and review products. We presume that in there configuration and FW state at the time, problems may or may have not been seen or would have been noted. It's not the responsibility of a Review site to go back and re-test and re-review a product again.
One reason why you fail to understand why we seem to support NG and help others out is that some of us have the knowledge, experience and patience to help out. Some of people are not experienced, knowledable enough, nor understand fully how these devices operate or have the patience to help, give details or wait for updates. Thats there choice and there problem. Not NG or anyone elses.
Again, not everyone is having a bad time with the Orbi system. So it's telling that in most part the system does work. It's up to NG and there users to figure out where the problems are and see if we can help fix them for NG users. This has been on going for a long time.
bent_wookiewrote:You can help Netgear fix their mess all you want. God speed.
That has no bearing on whether a review site, whose entire business depends on steering their readers away from problematic products, should recommend the Orbi in its current state.
By removing 2.1.2.18 from the update server, they're indicating they want as few people as possible to have the experience associated with that release. New systems come with 2.1.2.18 (or at least mine did).
I had to downgrade my Orbis (x3) and prevent them from auto updating via telnet. That's an incredible headache for any consumer product, much less a "top recommended one".
The company is telling you there is a problem with the product. Other than dedication to the Netgear brand (which customers and review sites don't have), I do not understand the motivation to encourage other people to buy an Orbi as it works right now.