NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Temporarily Disable 5G on Orbi RBR 50
I have some new Arlo cameras that require I have my iPhone 13 Pro and the new cameras on the 2.4g frequency in order to set them up. How can I temporarily disable the 5g on my Orbi RBR50 and its sat...
rdgallo wrote:I have some new Arlo cameras that require I have my iPhone 13 Pro and the new cameras on the 2.4g frequency in order to set them up. How can I temporarily disable the 5g on my Orbi RBR50 and its satellite in order to set up these cameras.
I have several versions of the Arlo cameras and none have required me to disable 5Ghz on my Orbi systems. I don't recall if I used the phone app to add my last Arlo camera and I may have used a desktop web browser pointed to https://my.arlo.com/#/home to add it.
Have you tried using the Arlo app to add the camera anyway and does it not work?
Oh - All of my Arlo cameras were using a hub so maybe that is why I never had a problem. If you're trying to connect an Arlo camera directly to your wifi router's 2.4Ghz then apparently you do have to connect your phone to 2.4Ghz: https://kb.arlo.com/000062370/How-do-I-connect-my-mobile-device-to-a-2-4-GHz-WiFi-network-to-set-up-my-Arlo-camera
Mikey94025 wrote:
If you're trying to connect an Arlo camera directly to your wifi router's 2.4Ghz then apparently you do have to connect your phone to 2.4Ghz: https://kb.arlo.com/000062370/How-do-I-connect-my-mobile-device-to-a-2-4-GHz-WiFi-network-to-set-up-my-Arlo-camera
That's not my experience.
Could you please explain your comment that it is not your experience please? Are you saying you have set up the Arlos without connecting both the phone and the camera to the 2.4?
Thanks for the help.
