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anderse2's avatar
anderse2
Initiate
Jun 10, 2018

Terrible customer service

Hi everyone, this is my first time that I have ever joined an online comunity but I feel obligated to share my absolutely aweful experience with Netgear.  I recently purchased one of the orbi products.  While trying to set it up I ran into some minor problems and tried to contact a support team.  Funny enough, I am expected to pay $50 to have someone help me set up a $200 product.  This is the largest load of bull **bleep** I have ever had to put up with.  Netgear, you have lost a customer. 

Troubleshooting

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 11, 2018

    You could have asked users here for help.

     

    If it's a new system, you should have had free help from NG support. Did you contact the right support section?

     

    DarrenM

     

    • anderse2's avatar
      anderse2
      Initiate
      Jun 11, 2018

      You are correct, there is free help within 90 days of purchase.  That said, after spending 4 hours on hold I decided to give up.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 11, 2018

    What are you having problems with? Maybe we can help you.