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Forum Discussion
Tigana
Feb 19, 2020Aspirant
The devices connect via wifi to RBK50, but some show no internet connection.
SInce a couple of weeks I have got problems with my Orbi router. Devices connect easily, but some does not get internet connection, while some work fine. E.g. my iMac most often shoe no internet conn...
- Feb 19, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
Tigana
Feb 20, 2020Aspirant
Thanks for response. Yes I have that firmware, however I updated the router with the software and the satelite updated automatically.
I have now also made a factory reset and reconfigured the router. It seems to work for now.
FURRYe38
Feb 20, 2020Guru - Experienced User
Be sure to do a backup configuration to file for safe keeping and use later on.
Enjoy. :smileywink: