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Forum Discussion
The dreaded Samsung Galaxy WIFI authentication error with ORBI
Ok for as long as I had my ORBI's (RBK53 - 1 Router 2 sats) (3- years+ now) and as long as I had Samsung Galaxy cell phones (S6, S7, S8, Note9) the Samsung Galaxy cell phones will randomly get the W...
I have owned every Samsung Galaxy phone since the very first one. I also have customers with Orbi setups who use Samsung Galaxy phones. Currently we have 3 S10+ and 1 S20. I have never experienced this problem on the Orbi or any other WIFI network. Your years in IT should tell you this is related to settings or some app on the device.
This might also happen if you use a fixed IP address on the device, causing an IP conflict or you possible have a weak WIFI signal at the time of the disconnect.
Check to see if your phone is set to DHCP. Auto connect should kick in as soon as you have a decent WIFI signal.
The tons of posts about this problem, does not mean it is an Orbi problem, as Orbi's WIFI system does not care what device connects to it as long as it is compatible and has the proper credentials.
If tons of other people are having similiar issues then one would think Netgear might investigate the issue...to keep current customers happy and to fix problems that future customers may have. I tried all the settings with ORBI including DHCP and static IPs and I worked with Samsung support in the past. Samsung sells 296 million phones per year for 2019 - they could care less if it has issues with one vendors router.
Jeff S.
Also if your Samsung Galaxy S* cellphones do not have authentication issues with your RBS50/RBR50s. What carrier do you use - I use ATT. Please share sceen shots of your most common router settings. Are you using any of these settings: (I lose too much speed using these except Fast Roaming which isnt a speed setting)
- Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices - Enable MU-MIMO - Enable Fast Roaming
sherveyjeff wrote:Also if your Samsung Galaxy S* cellphones do not have authentication issues with your RBS50/RBR50s. What carrier do you use - I use ATT. Please share sceen shots of your most common router settings. Are you using any of these settings: (I lose too much speed using these except Fast Roaming which isnt a speed setting)
- Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices - Enable MU-MIMO - Enable Fast Roaming If you Google your problem, tons of people are having the same issues with all devices, not just Netgear. I read it could be an Android problem, phone make/model problem, phone setting problem and more. There are several fixes talked about. But since I've never had any issues with any of my Android devices, I do not know if the fixes work. The most common one is the workaround "Forget Network" re-search and rejoin.
2 of my phones are on ATT, the rest on T-Mobile <- Both GSM carriers.
I get the better speeds with the following settings:
Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices <- This improves WIFI speeds
Enable MU-MIMO <- This improves network traffic handling
Disable Fast Roaming <- I don't like my devices jumping around just because a Sat WIFI signal gets stronger for a few seconds
Enable WMM <- Improves speed by optimizing shared network resource allocations
Disable 20/40 MHz Coexistence <- This helps your devices connect at the maximum supported wireless speed
Daisy Chaining depends on how you have your satellites setup. Mine are wired so it's disabled.
- Hey everyone, Jeff is right here. While this may not be an issue solely for orbi, there are problems. After 2 months going from an S8 plus to the S20, I get freezes at least every couple days. Never had that with the S8. You don't know until you turn off wifi and then turn it back on. It locks the pipe from both wifi and cellular bc as soon as you turn off wifi all you notifications come through from cellular.
Anyway, it's be great for someone to explain what's happening.