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Forum Discussion
sherveyjeff
Sep 08, 2020Apprentice
The dreaded Samsung Galaxy WIFI authentication error with ORBI
Ok for as long as I had my ORBI's (RBK53 - 1 Router 2 sats) (3- years+ now) and as long as I had Samsung Galaxy cell phones (S6, S7, S8, Note9) the Samsung Galaxy cell phones will randomly get the W...
BrianG_Simi
Apr 05, 2021Star
I've been running into this for a while - can't remember when it started. What's odd, like so many others, is that it's just one device - my Samsung Note10; my wife's Samsung S10 has been fine.
After resetting my phone and my router (to factory defaults) and no change, I really set out to verify that my existing network was really gone / reset. This took a bit longer than I would have expected and through some states that I'm not able to recreate, particularly, at one point it was auto-reconnecting to my router with a message that said "Connected via Orbi" instead of just "Connected".
Anyway, part of the key to getting where I am now was turning off "Auto-Reconnect" before trying to remove the network. Then a bunch of delete, add, turn off auto-reconnect, turn off wi-fi, turn back on wi-fi, delete connection, restart phone...maybe 2 or 3 (or 5) times in a row. For good measure, I removed the Orbi app after the 1st or 2nd restart of my phone, then re-installed after the 3rd or 4th restart.
There were at least 2 or 3 times where I had "deleted" my connection, only for the phone to find and automatically connect to my network on resetart. I'm really not sure where this was coming from, but when this happened, I definitely was seeing "Connected via Orbi" for the connection.
My phone's now showing just "connected" (no "via Orbi") with a 650 Mbps network speed and no authentication errors that I've noticed since this afternoon, so I'm keeping my fingers crossed that there was some sort of weird interaction between Samsung and the Orbi software that's now been broken (for better or worse? At least no authentication errors, so at least that part's better.)
I'll update if the problem comes back, but I'm feeling good that my previous attempts to "reset wifi" weren't successful at really getting me to a fresh restart, hence why following that advice (forget, then reconnect) didn't seem to fix my problem more than temporarily.
- BrianG_SimiApr 05, 2021Star
Update - day two: Still working.
I'm starting to believe that there are several things that are happening and there's a certain amount of "bad luck" that has to happen when you add your Wi-Fi network to your phone. If you happen to get a "bad" connection during setup, it will give you the intermittent "authentication" problem until you forget the connection. However, you have a certain percentage chance of getting this "bad" connection setup each time you try, so just like flipping a coin, where you can get 10 heads in a row, you can get another bad connection after forgetting / re-adding, so the key is to keep removing / re-adding the network until the problem goes away. It's fairly likely that forgetting and re-adding once or twice or three times won't be enough.
The main take away is, "If first you don't succeed, try, try, (try, try, try, try...) again."
I just wish it was more definite than that, and I wish I had some understanding of what can be done to have a better chance of getting a "good" connection from the start. I wish there was a good way of getting Samsung to put in the work to identify and fix the problem. I wish...I had million dollars. :-)
I've seen a similar issue with file transfers using encryption where there was a mismatch in the implementation of the algorithm negotiated for security. In this case, IF a particular algorithm picked and AND the data just happened to have a certain special character then negotiation failed, and, therefore, the authentication failed, but if the data in the negotiation didn't have the special character then it worked. However, in that case, this was happening on a server where I had verbose debugging information and could see all the details. Unfortunately, the issue was deep in some 3rd party drivers that I had no control over, but, fortunately, the remote vendor changed protocols and the new algorithms in the new protocol were much more reliable.
Working backwards from what I'm seeing, it's almost as if Samsung caches which algorithm was successful in negotiation at the time of setup (maybe to save time on subsequent connections? Maybe it only advertises that one "good" algorithm as compatible?) and unfortunately picks one that's not reliably successful but just happens to work on that first try. What doesn't feel right to me is why that wouldn't be renegotiated fully each time or how it would ever settle on a better algorithm. Without logging tools to see exactly where and why the "authentication" is failing, as well as what algorithm was used, it's going to hard to collect any useful evidence to present to Samsung. Anyone know of an easy, non-root, way to add this level of debugging to the Android wi-fi connection?
Regardless, don't settle on "I tried the forget / re-add on my phone and it didn't fix the problem." because it might take many times to get it right - at least, that's how it's looking for me. Again, I'll update in a few more days, just to see if the "fix" sticks.
- alchemistaMay 11, 2021Tutor
Is there a way to get more detailed logs out of Orbi than what is in the web UI administration area?
When the device actually connects, the log will show that an IP assignment was made via DHCP. However, there is nothing in the log showing the detail of a device attempting to join.
I have these same problems of "couldn't authenticate connection". If we could see detailed protocol logs we could probably figure out what is actually going on here.