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Forum Discussion

jmbarbs's avatar
jmbarbs
Apprentice
Feb 10, 2017

The end of iOS disconnections after changing one setting

After returning my orbi due to iOS disconnections I purchased a velop  which I wasn't happy with. I decided to try orbi again and got a replacement.  As with the first orbi unit, the disconnections ...
Troubleshooting
andykerslake's avatar
andykerslake
Star
Feb 13, 2017

I found that reducing the power setting to 25% helped, but did not fix the disconnects on an iPhone 6 with latest ios. 

 

However I decided to switch off the 2.4ghz wireless and this has fixed all disconnect issues. I suspect it is to do with both the 2.4ghz and the 5.0ghz having the same SSID

 

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 14, 2017

    NETGEAR is aware of an issue affecting some users where wireless client devices frequently disconnect/reconnect from the Orbi WiFi network. We’re actively working on the issue and hope to have a solution soon.

     

    Thank You

    DarrenM