NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kminor7
Feb 26, 2020Aspirant
The Ethernet cabled connection to my Orbi RBR50 Satelitte keeps dropping but wi-fi connectivity is g
I have a desktop connected via ethernet cable to an Orbi Satelittle connected to my RBR50. The network connection keeps dying and the Windows network troubleshooting doesn't initially work. ...
kminor7
Feb 26, 2020Aspirant
I'll have to check what Cable modem the RBR is connected to. I don't remember off hand and I'm not at home.
The same for the ethernet card manufacturer, but it's an old card as I've had this machine a couple of years - that's one reason why it's connected via ethernet. I never bothered to put a wi-fi card in it as it was always within ethernet cable distance to the cable modem.
(I never had this issue when it was connected to the cable modem. But I moved it from the basement to upstairs and hence needed to connect it via ethernet to the RBS.)
But regarding your other questions...
Sq Ft - maybe 4000 sq ft but that shouldn't matter here. It isn't a "too far" problem.
RBR is in basement, satellite 1 is on ground floor almost right above it. satellite 2 is on the 2nd floor almost above satellite 1.
Multiple devices connected to each RBR/RBS via Wi-fi connections and are rock solid.
There is NO issue from Cable modem to RBR or to either RBS and to any device on the network EXCEPT the one PC connected to RBS 2 via ethernet cable.
As I mentioned, I've tried several ethernet cables that I knew were good and used before, but I finally bought a new one just in case.
I ended up buying this CAT 8 cable which was a bit overkill for my needs but....
https://www.amazon.com/gp/product/B07QLXC6QR/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1
I'm using Windows 10.
I have not tried another PC connected to the ethernet connection and am fully prepared for it to be an issue on the PC side, but I'm not sure what I need to update to fix it. All my drivers and Windows installations are up to date. Also as I said, I never had a problem when connecting this PC to the cable modem via ethernet. (I have updated Windows and drivers since though as I tried to resolve this problem.)
My F/W is up to date on the RBR and RBS, but I have not done a factory reset and set up from scratch for the pure reason that all throughput and connections to wi-fi connected devices are good.
Hoping, that there is another answer before having to factory reset.
I was looking for a way to get logs that might tell me what's going on.
The interesting thing is that once it's down, a regular Windows network "troubleshooting" doesn't resolve it.
I have to go thru at least one machine reboot and either unplug/plug during the reset or do it after and then run the windows network troubleshooter.
FURRYe38
Feb 26, 2020Guru - Experienced User
Sq Ft - maybe 4000 sq ft but that shouldn't matter here. It isn't a "too far" problem.
RBR is in basement, satellite 1 is on ground floor almost right above it. satellite 2 is on the 2nd floor almost above satellite 1.
This could be a "too close" problem. 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Too close and the wifi signal over lap between the RBR and RBS can cause problems.
- kminor7Feb 26, 2020Aspirant
FURRYe38 wrote:Sq Ft - maybe 4000 sq ft but that shouldn't matter here. It isn't a "too far" problem.
RBR is in basement, satellite 1 is on ground floor almost right above it. satellite 2 is on the 2nd floor almost above satellite 1.
This could be a "too close" problem. 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Too close and the wifi signal over lap between the RBR and RBS can cause problems.
If that were the issue (being too close), wouldn't it affect all devices includung those connecting via wi-fi?Wouldn't the RBSs themselves be dropping out?
- FURRYe38Feb 27, 2020Guru - Experienced User
No.
Need to make sure the distance is about 30 feet. This is optimal starting distance.