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Forum Discussion
Think I got scammed
Hi, I have been having a problem with my internet, and my ISP seemed to think it might be my router. This post isnt about that. I went to login to my router, and got a chat that offered help. No...
I dont know how i went to that wrong page... jittery typing hand or google autofill betrayed me... who knows... im a bonehead.
I have closed everything, and restarted my system...
I have since cleared the cache and history in my browser, run my antivirus scans (kaspersky), and am running malwarebytes now... I even activated the Netgear armor...
I am using a RBR50 with a satellite, using firmwar v2.3.5.30
The modem is an ARRIS DG1670A.
It drops out intermittently, as much as 4-10 times per day. I cannot link the outage to any specific usage patterns... happens when only 1 wired PC is being used, happens when the whole family is watching TV and playing video games...
Try a different browser or load up something different and use this one browser to manage the Orbi. Don't use it for anything else. I use Opera.
I see your modem already has a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop