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staggerlee42's avatar
staggerlee42
Aspirant
Mar 22, 2020

time zone changes repeatedly, causing connectivity issues - Orbi RBS50

Intermittently I randomly become unable to access Netflix / Amazon prime or develop other miscellaneous connectivity issues. When logging in to my Orbi I will often see the timezone has changed. I li...
tomschmidt's avatar
tomschmidt
Virtuoso
Mar 22, 2020

Have you used the iOS or Android app? It has been reported in another thread that when the iOS app is used, the NTP timezone settings (at least for daylight savings time) can change.  If so, is your smartphone perhaps using the Casablanca timezone?

staggerlee42's avatar
staggerlee42
Aspirant
Mar 22, 2020

Thanks, had a look into this and locked my phone's timeline to London. Then this evening at 11pm same thing happened again, casablanca again! Also had not used the orbi iPhone app again during this period.

 

Any other ideas?

 

It says you can use a "preferred NTP server", don't really understand this well enough but could that be a potential fix? Could anyone talk me through setting this up?

 

Thanks again

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 22, 2020

    Has a factory reset and setup from scratch been performed since last FW update on the RBR? 

    staggerlee42 wrote:

    Thanks, had a look into this and locked my phone's timeline to London. Then this evening at 11pm same thing happened again, casablanca again! Also had not used the orbi iPhone app again during this period.

     

    Any other ideas?

     

    It says you can use a "preferred NTP server", don't really understand this well enough but could that be a potential fix? Could anyone talk me through setting this up?

     

    Thanks again

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Mar 23, 2020

      What an exotic life you Brits have!  Could you please check the setting on the Orbi web interface, Advanced Tab, Wireless Settings.

      What "Region" does it say you are in?

    • staggerlee42's avatar
      staggerlee42
      Aspirant
      Mar 23, 2020

      No I have never done a factory reset. This was an issue and I updated the firmware to see if it would help (it did not!)

       

      Is this something you would recommend? Can you link to an idiot-proof guide for performing a reset if you thint its the way forward?

       

      Thanks