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Forum Discussion
TMobile disable wifi and use Orbi?
Hi, We have a T-mobile home internet modem/router combo and an Orbi RBR40 with two satellites. The T-mobile devices is relatively new. Previously, we had a Blazing Hog modem and the Orbi as our r...
rinibean wrote:T-mobile has indicated I can disable their router in the modem/router combo, and use my own router. I have disabled the router portion of the T-mobile LTE, but I cannot get the Orbi to pick up from there as a router.
Having "two routers" (back-to-back) is the dreaded "Double NAT" situation which interferes with some specific applications, such as VPN, opening ports, and some internet gaming. When there is a problem, the solution is to change either the ISP device or the Orbi to no longer be a router.
My first step would be to reset the T-mobile back to factory settings, set the Orbi as a router, and connect it to the T-mobile.
Do you have a link to the T-Mobile modem's User Manual?
CrimpOn wrote:
rinibean wrote:T-mobile has indicated I can disable their router in the modem/router combo, and use my own router. I have disabled the router portion of the T-mobile LTE, but I cannot get the Orbi to pick up from there as a router.
Having "two routers" (back-to-back) is the dreaded "Double NAT" situation which interferes with some specific applications, such as VPN, opening ports, and some internet gaming. When there is a problem, the solution is to change either the ISP device or the Orbi to no longer be a router.
My first step would be to reset the T-mobile back to factory settings, set the Orbi as a router, and connect it to the T-mobile.
Do you have a link to the T-Mobile modem's User Manual?
Hi, thank you. I have already tried this unfortunately and still cannot get it to connect. When the T-mobile router is off, and the Orbi is turned back into router mode, the light on the Orbi is magenta (or no light) and in the Orbi app it says "offline." It just can't seem to pull the internet signal into the Orbi from the modem.
I'm not sure what's happening, except that maybe there is some small setting somewhere that might need to be adjusted.
rinibean wrote:
Hi, thank you. I have already tried this unfortunately and still cannot get it to connect. When the T-mobile router is off, and the Orbi is turned back into router mode, the light on the Orbi is magenta (or no light) and in the Orbi app it says "offline." It just can't seem to pull the internet signal into the Orbi from the modem.I understand, but that is not what I suggested. My suggestion is to put the T-Mobile back into its factory reset state, which is a combination modem/router/WiFi. (would still like to know the exact product number in order to look up the user manual on-line.) And put the Orbi back into its factory reset state (router mode). Then, connect Orbi WAN port to the T-Mobile modem.
CrimpOn wrote:
rinibean wrote:
Hi, thank you. I have already tried this unfortunately and still cannot get it to connect. When the T-mobile router is off, and the Orbi is turned back into router mode, the light on the Orbi is magenta (or no light) and in the Orbi app it says "offline." It just can't seem to pull the internet signal into the Orbi from the modem.I understand, but that is not what I suggested. My suggestion is to put the T-Mobile back into its factory reset state, which is a combination modem/router/WiFi. (would still like to know the exact product number in order to look up the user manual on-line.) And put the Orbi back into its factory reset state (router mode). Then, connect Orbi WAN port to the T-Mobile modem.
Sorry, forgot to include the link last time:
I have done all the factory resets and putting items back into their factory state, but have not used the WAN port. I have only used the LAN port. Would other settings also need to change?
rinibean wrote:
Sorry, forgot to include the link last time:I have done all the factory resets and putting items back into their factory state, but have not used the WAN port. I have only used the LAN port. Would other settings also need to change?
The Orbi will connect ONLY using the WAN port. It knows "the WAN port is where the internet is."