NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RodrigoCF's avatar
RodrigoCF
Follower
Aug 29, 2019

touch controls not working

Just bought the orbi voice and the touch controls does not ilumminate and does not work i can only raise the volume with alexa. cant control anything.
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 02, 2019

Hi RodrigoCF

 

Welcome to NETGEAR Community! 

 

Can you please let us know what troubleshooting you've tried?

Is the Internet working? 

Please check if you have the latest firmware installed. 

 

Regards, 
Blanca 
Community Team
 

 

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 05, 2019

    Hi RodrigoCF

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team

    • DabH's avatar
      DabH
      Aspirant
      Nov 07, 2019

      Was there any solution to the touch controls on the Orbi Voice not working?  This one is doing the exact same thing.  It was first plugged in out of the box on Tuesday, so it's not a wear and tear issue!

      Thanks!

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jan 05, 2020

        Hi DabH

         

        I have sent you a message. Please check your inbox.

         

        Regards,
        Blanca
        Community Team