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Forum Discussion

JohnEP's avatar
JohnEP
Aspirant
Jul 08, 2018

Trouble connecting wireless printer

Just bought and install the Orbi Home Mesh WiFi System (RBK33)          and everything connected fine except my HP CP1525nw printer ... I have tried everthing I knew and anything I could find on the ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 08, 2018

What wireless security modes are you using? Try WPA and TPIK then try WPA2 and AES and see if the printer will connect. 

JohnEP's avatar
JohnEP
Aspirant
Jul 11, 2018

Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help

 

  • Ulairi's avatar
    Ulairi
    Luminary
    Jul 12, 2018
    JohnEP wrote:

    Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help

     

    Try changing the 2.4GHz channel on the Orbi router to a fixed value that is Channel 11 or lower.  The Orbi has all 13 channels but many devices and especially printers only connect on channels 1 - 11.  Because Orbi automatically selects the clearest channel, it often defaults to 13 to avoid neighbourhood congestion.  But older devices can't see that channel.

     

    Please post back with results.

    • JohnEP's avatar
      JohnEP
      Aspirant
      Aug 08, 2018

      Thanks for your suggestion ... Been out of town and am back ... just tried changing the channel and no help .... maybe this printer is just to old?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 12, 2018

     

    How close is the printer to the router or satellite?

    To see if the printer will connect at all to the Orbi at all wirelessly, set the wireless security mode to Disabled or Open on the Orbi router Temporarily. Then try to connect the printer to the Orbi. Will it connect then?

    Re-enable WPA2 after testing the printer.

     

    JohnEP wrote:

    Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help