NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JohnEP's avatar
JohnEP
Aspirant
Jul 08, 2018

Trouble connecting wireless printer

Just bought and install the Orbi Home Mesh WiFi System (RBK33)          and everything connected fine except my HP CP1525nw printer ... I have tried everthing I knew and anything I could find on the ...
Troubleshooting
JohnEP's avatar
JohnEP
Aspirant
Jul 11, 2018

Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help

 

Ulairi's avatar
Ulairi
Luminary
Jul 12, 2018
JohnEP wrote:

Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help

 

Try changing the 2.4GHz channel on the Orbi router to a fixed value that is Channel 11 or lower.  The Orbi has all 13 channels but many devices and especially printers only connect on channels 1 - 11.  Because Orbi automatically selects the clearest channel, it often defaults to 13 to avoid neighbourhood congestion.  But older devices can't see that channel.

 

Please post back with results.

  • JohnEP's avatar
    JohnEP
    Aspirant
    Aug 08, 2018

    Thanks for your suggestion ... Been out of town and am back ... just tried changing the channel and no help .... maybe this printer is just to old?