NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Trying to change WIFI channel
Netgear says that my security questions are invalid but they are correct so I can no longer access my router from my PC. I will be forced to do a factory reset. In order to get support from them, I m...
Thanks. I will do this. Is it possible to change the wifi channel using the Orbi app?
Channels can only be changed at the RBRs web page using a web browser.
I reset the router and it asked me to enter the serial number. I did that and it still asked me the same questions. When I entered the answers it said that they were incorrect. My desktop computer is connected to one of the satellites. Do I have to reset the satellites too?
If you reset the RBR using the back button for 15 seconds then release, you should have seen the setup wizard.
It's best to connect your wired PC to the RBR when it's been reset.
I don't know what you mean about holding the back button for 15 seconds. I never see a back button either on the router or the login.
I have used the paper clip to reset the router numerous times. Each time, a yellow flashing light comes on. When I try to log in, it asks me to enter the serial number. When I do that, the same two questions keep coming up. I answer them but the setup says that the answers are incorrect. I can't seem to make the questions go away.
Okiebob wrote:I reset the router and it asked me to enter the serial number. I did that and it still asked me the same questions. When I entered the answers it said that they were incorrect. My desktop computer is connected to one of the satellites. Do I have to reset the satellites too?
That was not a Factory Reset.
https://www.youtube.com/watch?v=cMw4ePACgc4
No, the satellites do not have to be reset.
