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Forum Discussion
Trying to change WIFI channel
Netgear says that my security questions are invalid but they are correct so I can no longer access my router from my PC. I will be forced to do a factory reset. In order to get support from them, I m...
The back button refers to the paper clip reset hole in the back of the router next to the power jack. Pressing that for 15 seconds then release should reset and clear everything out. Log in to the RBRs web page at 192.168.1.1 and the setup wizard page should be seen here.
The issue is still unresolved. Every time that I do this, I reenter the serial number and it asks me to answer two security questions. I do that and it says that the answers are incorrect. One blog says that when Netgear did an update, they erased my answers. Netgear wants me to buy a service contract now which is beginning to look like ransomware.
I tried connecting my laptop by ethernet to the main router and that didn't work either.
A Youtube video says that I must also reset my satellites to the factory setting although an answer in this forum says that I don't need to do that.
Setting your Orbi Wi-Fi system to factory default. - YouTube
Another answer says that I must also turn off the router as well. My router is a Cox Gigablast. Cox suggests that I could use its extender pods and throw away the Orbi.
Pressing the reset button in back for 15 seconds with the RBR disconnected from your host router should reveal a setup wizard in a web browser and not the password recovery option. Do you not see this at all with the browser pointed at 192.168.1.1 after the reset?
I see a popup that says to enter Username and Password. I tried admin and password and it doesn't like that. So I entered cancel and it asks for my serial number. I entered it and net next popup asks me to answer two questions. It doesn't like what I entered.
I have tried numerous suggestions but the two questions keep popping up.
I have attached a jpg with the dialog.
Seems like the RBR is not factory resetting correctly if after you pressed the back reset button for 15 seconds. Are you sure your feeling a slight bump when you press the button in back?
Today I held the reset button for quite a while. The light flashed amber and then went back to green after 20 seconds or so. I didn't feel a bump.
FURRYe38 wrote:Seems like the RBR is not factory resetting correctly if after you pressed the back reset button for 15 seconds. Are you sure your feeling a slight bump when you press the button in back?
Should feel a slight bump when pressing and releasing the button. I guess if the LED is changing then something is happening however seems like the RBR is not fully resetting. I'd contact NG support to see what your options are.
How can I contact Netgear if my service contract has expired?
click on "mynetgear" at the top.
register an account and the device.
From there you can contact support.
I registered when I purchased the product several years ago. Every link to Netgear asks me to pay for support in order contact them. I refuse to pay ransomware and will buy a product elsewhere next time.
Try contacting a forum moderator directly and see what options are available to you.
Good Luck.I am unable to access the Orbi website using the Orbi password that I have. However, I can access the Orbi app on my phone and see my network. The problem started last October when I installed the app on my phone. I wonder if the app modified my password without my realizing it. If I could recover the password that the phone uses, it might solve the problem.
Please send the forum moderator a private message with your name, email address and device serial number.
Okiebob wrote:I am unable to access the Orbi website using the Orbi password that I have. However, I can access the Orbi app on my phone and see my network. The problem started last October when I installed the app on my phone. I wonder if the app modified my password without my realizing it. If I could recover the password that the phone uses, it might solve the problem.
