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Forum Discussion
Trying to connect Tesla PowerWall
Powerwall won’t connect because it needs a 2.4ghz network. Any thoughts for a workaround?
What are you trying to connect it to?
Pretty much all netgears routers have 2.4ghz.
Its usually just an issue of making sure the device you're trying to use for going through setup is actually connected to the 2.4ghz. (actually lazy coding on the app part)
The PowerWall instructions are clear that the product requires a 2.4G WiFi network.
https://www.tesla.com/support/energy/powerwall/mobile-app/connecting-powerwall-wi-fi
All Netgear WiFi systems provide a 2.4G WiFi channel.
At what step does the connection process fail?
I get through the whole process to the last step, when the Powerwall tries to connect to my WiFi network. It simply won’t connect.
Wow. Step 6 and Step 7 work fine, but on Step 8 it never completes?
Which type of PowerWall is this? (Gateway1, Gateway2, or Powerwall+)?
Pretty sure it’s a gateway 1
What router do you have?
What firmware is on it?
What modem/gateway is it connected to?
What device are you using for setup? If its an iOS device, make sure icloud relay and private mac/ip address are disabled.
Is your phone/tablet on 2.4ghz during setup?
It’s the original Orbi with latest firmware. I’m actually trying to connect to the Powerwall via the outdoor satellite.
I am using an iPhone. I’m guessing it’s a 5Ghz connection but not sure.