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CH360's avatar
CH360
Follower
Apr 25, 2021

Trying to view port settings on an RBR50

So I spent an hour on product support with Ring today.  Last week, our Ring doorbell stopped uploading video after a motion detection.  We still get the notification for motion, but no video at all. ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 26, 2021
CH360 wrote:

Anyways, the Ring support sent me an email that outlines HTTP, HTTPS, DNS and NTP ports that the doorbell needs to access but I can't seem to locate those anywhere in the Orbi app or on the website dashboard/interface.

Can someone tell me where to locate these?

These are the common names for TCP/UDP connections.  All ports on the Orbi are "open" for internal devices.

HTTP - port 80 (Hypertext Transfer Protocol)

HTTPS - port 443 (Hypertet Transfer Procol Secure)

DNS - port 53 (Domain Name Service)

NTP - port 123 (Network Time Protocol)

 

When things fail, most of us ask, "What changed?"  Was new firmware loaded?  Router or Satellite moved?

Can you still access the Ring Doorbell with the "app"?

  • alokeprasad's avatar
    alokeprasad
    Mentor
    Apr 27, 2021

    I don't have a solution, but I can offer a sympathetic ear.

     

    I'm having a heck of a time with one Ring Spotlight Cam creating unplayable videos.  A factory reset of the Cam fixes the problem for a while, then it reappears.

     

    I suspect bad Cam hardware or firmware.  The factory reset reverts to older firmweare on the Cam .. until the buggy one is re-loaded.

    • The problem appeared after working for months.
    • Power-cycling the Cam does not fix the problem
    • The device has good signal (RSSI -43).
    • The Cam responds to events, turns on lights and takes snapshots on command
    • Factory reset of the Cam fixes the problem temporarily, which then re-occurs in a few days

    Keep at it and post to the Ring forum.

     

    Rant: Any time the Ring tech support "fixes" the issue, even temporarily by asking the router and the entire home network to be reset, they declare victory and blame the Orbi.  Even though other devices and other Ring cams are perfectly happy.:smileyfrustrated:

     

    Aloke

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Apr 27, 2021

      Are the other Ring cams the same model? (with the same software?)

      If so, is it convenient to swap their physical location?

      • alokeprasad's avatar
        alokeprasad
        Mentor
        Apr 27, 2021

        I have 1 doorbell cam wirh connected power supply that works flawlessly.

         

        I have 2 Spotlight Cams (battery), one of which has the problem.  The problem moves with the cam.  Thats why I'm convinced that it is a problem with that specific cam.

         

        But, one of the troubleshooting step w the Ring tech support is to reboot the RBR50, which "fixes" the problem for a few days/hours.  Ring tech supports points the finger to the Orbi and asks to open ports etc, which I refuse (the other Cam is fine, and the whole shebamg was fine for months.  So why muck around with the Orbi settings now?).