NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Unable to access internet after connecting to VPN
So I occasionally work from home and connect to my company's VPN and then remote in to my work PC. When I'm on my home network, I can successfully connect to the VPN but then I am unable to access t...
I finally figured out what the problem was. On my chromebook I had the "Prefer this network" setting enabled for my Orbi's wifi network. Once I disabled that option, everything started working fine. :smileymad:
1. Correct, I am at home on my Orbi network and connecting to my company's VPN when I have the issue.
2. I am unable to connect to my desktop at work.
3. I am connecting to my company's VPN with my Chromebook using the Cisco AnyConnect app from the Chrome Web Store.
4. Using my mobile hotspot I am able to connect to the VPN, succesfully browse the internet and my company's intranet, and am able to connect to my work desktop using an RDP client on my Chromebook.
Retired_Member wrote:
1. Correct, I am at home on my Orbi network and connecting to my company's VPN when I have the issue.
2. I am unable to connect to my desktop at work.
3. I am connecting to my company's VPN with my Chromebook using the Cisco AnyConnect app from the Chrome Web Store.
4. Using my mobile hotspot I am able to connect to the VPN, succesfully browse the internet and my company's intranet, and am able to connect to my work desktop using an RDP client on my Chromebook.
Thanks.
Sounds like it could be an issue with DNS.
When you connect to the VPN with the hotspot are you still using the exact same Chromebook and AnyConnect App as with Orbi?
To check whether it's a DNS issue, you can write down the IP address of your desktop at work. Then when you come home, try to connect to your desktop using the IP address. You can also try pinging 8.8.8.8 from the Chromebook once you connect to the VPN (assuming you have an app that supports ping.) If you can ping, then it's a DNS issue.