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Forum Discussion
Helpo
Sep 14, 2019Follower
Unable to access orbi app even after PW reset
Unable to make contact with orbi or Netgear. Now unable to access my orbi app even after resetting PW so not sure what else to do
CrimpOn
Sep 14, 2019Guru
Can you please describe the situation in a bit more detail.
- What device are you using to manage the Orbi? (desktop computer, laptop, smartphone, tablet?)
- Which password was reset? (Orbi WiFi or Orbi administrative login credential?)
- Is it that the app starts, but not connect to the Orbi, or the app will not start?
Thanks