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Forum Discussion
Unable to access orbi via browser or app
When I try to access the orbilogin, it says "Looks like you’re not connected to your Orbi’s WiFi network." When I try to access it via the orbi app, it says its unable to detect the orbi. I'm on th...
About a week ago. No changes or tweaks to anything. I've restarted it a few times to try and get it to show up "detect" , but it will start for a little bit then stop seeing it. Past couple times trying to do that has resulted in it not being found at all.
No issues with internet access or quality though. That is why this is so weird. And yes, I'm on the wifi network of the Orbi.
What happens when you try to sign on the GUI, using the IP address of your Orbi router and/or Satellites?
Sometimes when this happens and you have tried many tests, you have to factory reset and re-configure.
I'm not saying it's your only choice, but I find it's so much faster than getting frustrated.
interesting. So the router IP is that of the modem. i.e. it takes me to my modem's GUI. However the modem also says that the wifi is disabled, so obviously the ORBI has to be be broadcasting, again connected to the SSID for the ORBI.
When I do put in the default: 192.168.1.1 Nothing happens.
I haven't done a factory reset yet. I'm just trying to see if there is a possible fix or if this thing is dying on me and I need to consider getting a new router.
nadnoteri55 wrote:interesting. So the router IP is that of the modem. i.e. it takes me to my modem's GUI. However the modem also says that the wifi is disabled, so obviously the ORBI has to be be broadcasting, again connected to the SSID for the ORBI.
Since "private" IP addresses are essentially anonymous, would you mind sharing the IP addres of the Mac and the gateway?
Since the ISP modem has a GUI, does it also have a menu option to display the MAC address and IP of every device connected to it?
CrimpOn wrote:
nadnoteri55 wrote:interesting. So the router IP is that of the modem. i.e. it takes me to my modem's GUI. However the modem also says that the wifi is disabled, so obviously the ORBI has to be be broadcasting, again connected to the SSID for the ORBI.
Since "private" IP addresses are essentially anonymous, would you mind sharing the IP addres of the Mac and the gateway?
Since the ISP modem has a GUI, does it also have a menu option to display the MAC address and IP of every device connected to it?
Mac is: 192.168.1.184
Gateway is: 192.168.1.254
Yes, the modem GUI shows the 50+ connected devices. And yes, I can pull IP/MAC on all the devices on the network.
nadnoteri55 wrote:interesting. So the router IP is that of the modem. i.e. it takes me to my modem's GUI. However the modem also says that the wifi is disabled, so obviously the ORBI has to be be broadcasting, again connected to the SSID for the ORBI.
When I do put in the default: 192.168.1.1 Nothing happens.
I haven't done a factory reset yet. I'm just trying to see if there is a possible fix or if this thing is dying on me and I need to consider getting a new router.
Just because WIFI is disabled on your modem, it does not mean DHCP is disabled on your modem. So if your modem is distributing IP addresses, then your Orbi is most likely in Bridge mode. And your Orbi will still prove WIFI if it is turned on, but the IP addresses are coming from your Modem.
You should be able to login to the Orbi via the exact specified IP address give to the Orbi by your Modem. My ISP modem distributes 1 IP address to my Orbi. My Orbi is the main DHCP server, distributing IP addresses to my Satellites and other devices. My Orbi IP addresses are main 192.168.1.1, satellite 192.168.1.16, satellite 192.168.1.17. I can log into each one separately, as well as log into other devices that have GUI interfaces.
Mstrbig wrote:
nadnoteri55 wrote:interesting. So the router IP is that of the modem. i.e. it takes me to my modem's GUI. However the modem also says that the wifi is disabled, so obviously the ORBI has to be be broadcasting, again connected to the SSID for the ORBI.
When I do put in the default: 192.168.1.1 Nothing happens.
I haven't done a factory reset yet. I'm just trying to see if there is a possible fix or if this thing is dying on me and I need to consider getting a new router.
Just because WIFI is disabled on your modem, it does not mean DHCP is disabled on your modem. So if your modem is distributing IP addresses, then your Orbi is most likely in Bridge mode. And your Orbi will still prove WIFI if it is turned on, but the IP addresses are coming from your Modem.
You should be able to login to the Orbi via the exact specified IP address give to the Orbi by your Modem. My ISP modem distributes 1 IP address to my Orbi. My Orbi is the main DHCP server, distributing IP addresses to my Satellites and other devices. My Orbi IP addresses are main 192.168.1.1, satellite 192.168.1.16, satellite 192.168.1.17. I can log into each one separately, as well as log into other devices that have GUI interfaces.
The issue is that it's worked for two years in the exact same configuration with no problems. I've tried accessing the IP and I cannot access it.
