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Forum Discussion
Unable to access orbi via browser or app
When I try to access the orbilogin, it says "Looks like you’re not connected to your Orbi’s WiFi network." When I try to access it via the orbi app, it says its unable to detect the orbi. I'm on th...
CrimpOn wrote:
nadnoteri55 wrote:interesting. So the router IP is that of the modem. i.e. it takes me to my modem's GUI. However the modem also says that the wifi is disabled, so obviously the ORBI has to be be broadcasting, again connected to the SSID for the ORBI.
Since "private" IP addresses are essentially anonymous, would you mind sharing the IP addres of the Mac and the gateway?
Since the ISP modem has a GUI, does it also have a menu option to display the MAC address and IP of every device connected to it?
Mac is: 192.168.1.184
Gateway is: 192.168.1.254
Yes, the modem GUI shows the 50+ connected devices. And yes, I can pull IP/MAC on all the devices on the network.
Well, darn. None of those devices is the Orbi?
nadnoteri55 wrote:Nope. None of them. Crazy right?
As I recall, the Orbi ethernet MAC address is printed on the product label. If no device has that MAC address, I agree with Mstrbig that it may be time to either (a) live with this, or (b) do a "Factory Reset" and configure the Orbi again. With 50 devices, this would be a really hard decision for me since I have assigned IP addresses and customized names for all of my devices.
CrimpOn wrote:
nadnoteri55 wrote:Nope. None of them. Crazy right?
As I recall, the Orbi ethernet MAC address is printed on the product label. If no device has that MAC address, I agree with Mstrbig that it may be time to either (a) live with this, or (b) do a "Factory Reset" and configure the Orbi again. With 50 devices, this would be a really hard decision for me since I have assigned IP addresses and customized names for all of my devices.
Did a factory reset. Did not fix the issue. Ordered a new router through ASUS. So long ORBI.
Thanks all for helping try to diagnose.
CrimpOn wrote:
nadnoteri55 wrote:Nope. None of them. Crazy right?
As I recall, the Orbi ethernet MAC address is printed on the product label. If no device has that MAC address, I agree with Mstrbig that it may be time to either (a) live with this, or (b) do a "Factory Reset" and configure the Orbi again. With 50 devices, this would be a really hard decision for me since I have assigned IP addresses and customized names for all of my devices.
One of my favorite features, of the Orbi, is the ability to backup settings. I have factory reset a few Orbi systems, performed initial setup and restored settings. I do a backup every time I change or add to my system, and when it's time for a firmware update or downgrade.
