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Forum Discussion
Unable to access the admin page after firmware update
Orbi RBR20 - After applying the most recent version of the firmware (2.6.1.36), my admin credential doesn't work. I went through input the router serial#. Then it asked input for 2 security questions...
It's hearing stories like this that make me nervous about updating firmware.
Are you sure you entered the correct admin username/password?
100% certain. I used the correct admin password. (not entirely sure about the security questions).
Now it is a mess I needed to reinstall the entire thing. :(
Let us know how the reset goes. After setting up from scratch be sure to save off a backup of the configuration to file for safe keeping. Saves time if a reset is needed.
UP4278 wrote:100% certain. I used the correct admin password. (not entirely sure about the security questions).
Now it is a mess I needed to reinstall the entire thing. :(
After the factory reset everything is back fine. All Circle settings were lost (annoying)..
I will not buy another Netgear device.
UP4278 wrote:After the factory reset everything is back fine. All Circle settings were lost (annoying)..
I will not buy another Netgear device.
Advice around here seems to be a "factory reset" for so many issues. To me, forcing your device to be factory reset is an indication of poor design or firmware bugs.
A factory reset should need to be done only twice - at the factory, and when you sell it.
