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Forum Discussion
Unable to access the admin page after firmware update
Orbi RBR20 - After applying the most recent version of the firmware (2.6.1.36), my admin credential doesn't work. I went through input the router serial#. Then it asked input for 2 security questions...
100% certain. I used the correct admin password. (not entirely sure about the security questions).
Now it is a mess I needed to reinstall the entire thing. :(
Let us know how the reset goes. After setting up from scratch be sure to save off a backup of the configuration to file for safe keeping. Saves time if a reset is needed.
UP4278 wrote:100% certain. I used the correct admin password. (not entirely sure about the security questions).
Now it is a mess I needed to reinstall the entire thing. :(
After the factory reset everything is back fine. All Circle settings were lost (annoying)..
I will not buy another Netgear device.
UP4278 wrote:After the factory reset everything is back fine. All Circle settings were lost (annoying)..
I will not buy another Netgear device.
Advice around here seems to be a "factory reset" for so many issues. To me, forcing your device to be factory reset is an indication of poor design or firmware bugs.
A factory reset should need to be done only twice - at the factory, and when you sell it.
To avoid settings being lost, the backup configuration to file is a feature that users can use to save a configuration to file. So after a reset is needed, you can reload the configuration from file and get your settings back.
Resets with ANY mfr router will clear out ANY user configurations. Nature of the beast and is a normal troubleshooting step.
Good Luck.
UP4278 wrote:After the factory reset everything is back fine. All Circle settings were lost (annoying)..
I will not buy another Netgear device.