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Forum Discussion

santpad's avatar
santpad
Aspirant
Nov 25, 2017

unable to access wifi

I have been using this router for several months and it suddenly stopped working. i downloaded a software update but am unable to intstall it. 
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Nov 28, 2017

Have you tried to factory reset the unit?

 

DarrenM

santpad's avatar
santpad
Aspirant
Nov 28, 2017

Yes I did that; none of it worked. 

finally I returned it to the store and got another one and this works. Not sure how long though