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Forum Discussion

cakelyfe's avatar
Mar 01, 2023

Unable to configure RBR50v2

I have had the AC3000 Mesh WiFi System (RBK20) for a few years but about 1 year ago I pulled it out.  I am trying to wipe the router and re-configure it to test a problem I am seeing from the equipment my ISP provided.

I was trying to configure it using the app on my iPhone for the last 6 years and have gotten almost no where.  I have disabled Private Wi-Fi Address and have factory reset the router dozens of times and all I have gotten to is the setup wizard and then i get a configuration error page.

I then tried connecting to it from my laptop and I am able to ping the default gateway, but I cannot get the webpage to load no matter what I try.  I have used Chrome, Safari and Firefox and I get the same results.

27 Replies

  • What modem/gateway is it connected to? 

    You're trying to connect to 192.168.1.1 via an ethernet connection? 

    • cakelyfe's avatar
      cakelyfe
      Guide
      It isn’t connected to any modem/router/gateway right now. Yes I have tried via Ethernet and wireless.
      • plemans's avatar
        plemans
        Guru

        What address/ip address's are you using to try and access it? 
        if you connect a pc/laptop to it, pull up a command prompt and type : ipconfig

        The default gateway address should be the routers address to access it at.