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unable to connect iphone orbit app to router
Hello, I have an Orbi mesh network that currently works for all my computers and an ipad. When I try to connect to the Orbi app on my iphone, I keep getting a prompt that says "incorrect password." ...
First, thank you all for helping me with suggestions. I did use the password recovery procedure that Netgear suggested, and I saw that my admin password had changed. I was still not able to log in. So, I deleted the Orbi app, and then re-installed it. I then tried setting up my Orbi router as a new device. When it prompted me to connect to it, I simply placed my phone next to my macbook pro(which was connected to the Orbi router) and a pop up window on the laptop prompted me, "do you want to share your Orbi password with your iphone?" I answered yes, and boom my phone was connected. Problem solved. I updated my hardware to the the new firmware and everything is fine. So, now all devices are on the Orbi mesh.
Not the most elegant solution, but when I tested the network everything was connected and upload/download speeds were great. Thank you all again for your help! Much appreciated.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Has a new admin PW been setup ON the Orbi RBR when you walked thru the setup wizard? IF not, please use a wired PC and walk thru the setup wizard on the RBR and setup a new PW for the admin account. Write down all important information seen turn the setup wizard process for safe keeping.