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Forum Discussion
Unable to connect to Circle RBR50
Hardware: RBR50 (Orbi)
Firmware V2.7.3.22
For months (years?), upon original setup, Circle worked just fine. Suddenly, tonight, I am getting a message "Unable to find Circle". Here's where I am now:
After the app can't find, I'm presented the options "try again" or "pair new circle".
Try again doesn't work.
"Pair new circle" gets me to a screen that says "your router is compatible! Do you want to enable Circle on your NETGEAR router?"
If I select "Enable Circle" I get recirculating arrows for a moment then same screen reloads.
If I select "No Thanks" I'm taken back.
I have powered off my iPhone from which I am using the Circle app, and turned it back on. No success.
I'm trying to avoid rebooting my router (especially if that's not the fix) because of work in progress for members of my family tonight. Can you please tell what the fix IS here?
(NOTE: some of the content of this post was copied from another post from two years ago. Apparently this has happened to others...)
1 Reply
Netgear has set up a community forum specifically for the Circle product. Most of the people who watch that forum are more likely to have experience with Circle and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circlehttps://www.netgear.com/home/services/smart-parental-controls/
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmwareGood Luck
