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Forum Discussion
Unable to Connect to MS Exchange Server connected on home mesh network RBR40
I have a user within our enterprise working from home who is unable to use the desktop version of Outlook as it will not connect to the Exchange Server to send and recieve but can use the web portal ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
You might try the PC in the Orbis DMZ and see if this does anything to change something. Orbi wouldnt' or should not be blocking anything unless there is something misconfigured or something in front of Orbi.
Is Armor or Circle enabled by chance?
ChrisJohnsonMM wrote:Sorry for the late reply. Can now confirm that there isn't 2 routers, only a modem that the ORBI RBR40 is connected to and the ORBI is set to router mode. Services like Sharepoint seem to be intermitant whether you can actually reach a page or not (often not) and he still cannot connect to the MS exchange server to recieve emails in the Outlook desktop client but can access the 365 web portal without any issues. No port forwarding settings are applied and nothing is blocked within the settings as far as I can see. Have even tried setting up the ORBI from scratch on his behalf and still the same issue. Have sent him a diferent PC to test and still the same issue and he had over the xmas period been able to test on a different network and all works fine from there. Could it be by default the ORBI blocks Zscaler services? Can't seem to see this reflected in logs but just a thought
ISP is Plusnet and he is using a Netgear VDSL DM200 Modem before connecting to the ORBI. Will try adding PC to DMZ and update here when I can.
The DM200 has a built in router already FYI. Be sure this modem is fully bridged or use its DMZ for the RBR.
ChrisJohnsonMM wrote:ISP is Plusnet and he is using a Netgear VDSL DM200 Modem before connecting to the ORBI. Will try adding PC to DMZ and update here when I can.
Anyone having any luck resolving this issue. I am having the same issue with my Nighthack R7800 Modem / Router. I can connect to our company's Enrteprize server from anywhere on the planet, just not at home on a brand new modem / router. This is hightly frustrating. Initially it connects, but after a ffew minutes the e-mails hang in the outbox. I have to disconnect from the network and reconnect and then hit send agian. Whatever is in the outbox will send. New e-mails will download. I can work again until the problem repeats.
I have worked with my ISP. Our IT staff has checked their end. Netgear tech support is in the dark and no help, Still have an open ticket on this and Teir 2 Tech support is supposidly working on it. From other conversation on Netgear Community, this appears to be happening on multiple platforms and multiple routers, but the common thread appears to be the Enterprise server.
My wife also uses Outlook, but her e-mails are gmail based and she does not have not problem.