NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AdeB's avatar
AdeB
Aspirant
Nov 07, 2017

Unable to connect to SIP provider when internet connection re syncs

Hi,

 

My Orbi system RBK40 keeps dropping its internet connection, and everytime my Gigaset IP phone is then unable to reconnect to the SIP gateway. That is until I reboot the router, then it's fine until the next internet drop. I've tried rebooting and powercycling the phone, tweaking settings, but the only thing that solves it is a reboot of Orbi. Even a manual disconnect and reconnect of the internet doesn't help. There must be some glitch in the routing or UPnP...?

 

Any ideas? It's driving me nuts!

 

Thanks

Adrian

 

 

Gigaset
sip
Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 13, 2017

    Is your modem dropping the internet connection and the orbi does not reconnect after the drop or is it just the orbi disconnecting?

     

    DarrenM

    • AdeB's avatar
      AdeB
      Aspirant
      Nov 16, 2017

      Hi

       

      It's the Orbi continuously disconnecting - the modem doesn't report any drops