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Forum Discussion

papanito's avatar
papanito
Aspirant
Apr 26, 2021

Unable to connect via WIFI b ut LAN: Invalid security certificate

As of today I suddenly cannot connect to the internet using WLAN. Browser tells me that the security certificate is invalid The certificate does not match the url I want to browse (in that cas...
papanito's avatar
papanito
Aspirant
Apr 26, 2021

Interestingly if I can accept the risk and go on -  e.g. browsing to https://www.routerlogin.net/ I will be presented with this screen telling me This device is blocked by Access Control in the router.

  • papanito's avatar
    papanito
    Aspirant
    Apr 26, 2021
     Model NameDevice NameCurrent VersionStatus
    RouterRBR50RBR50V2.7.2.104No new firmware version available.
    SatelliteRBS50Satellite-1V2.7.2.104No new firmware version available.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 26, 2021

    So did you use access controls to block one of your devices? 

    Can you get into the RBRs web page with a wired PC? 

    Is Armor or Circle enabled? 

    • papanito's avatar
      papanito
      Aspirant
      Apr 26, 2021
      So did you use access controls to block one of your devices? 

      Yes but even when disabled I see the same message. In additiona my notebook is whitelisted.

      Can you get into the RBRs web page with a wired PC? 

      Yes as mentioned I can access as long as it's wired. Interestingly also the mobile phones of me and my family did not encounter the issue. But my son with Windows PC had the same issue.

       

      Is Armor or Circle enabled? 

      Only circle. But also disabled it without success.

       

      What seemed to help is pressing the reset button on the back of the device - well I thought I do a factory reset so I pressed until it was blinking amber. However, settings were kept so I reconnected my notebook to the WLAN and now it works.

       

      I really would like to understand what was going on, even so I am reliefed it works

  • randomousity's avatar
    randomousity
    Luminary
    Apr 26, 2021

    Looks like you've somehow ended up with your device being blocked in the access control list (ACL). Could be inadvertant misconfiguration, someone else (another family member?) blocked you, or just a glitch (I've randomly had one or two devices blocked for no apparent reason). Use a different device (or the same one over ethernet, if that works), log on to the Orbi configruation, go to advanced > security > access control, and check for any blocked devices in the ACL, either in the top table (currently connected devices), or the bottom one (blocked devices not currently connected), and then check the box(es) for whichever blocked device(s) you want to allow (one at a time, unfortunately), then click edit, change to "allow," apply the change, and then repeat as necessary.

     

    That should probably resolve your issue.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 26, 2021

      After making any changes to the RBR or access control list, you may want to reboot the RBR AND any effected devices fully after making changes to the access control list. 

    • papanito's avatar
      papanito
      Aspirant
      Apr 27, 2021
      randomousity wrote:

      Looks like you've somehow ended up with your device being blocked in the access control list (ACL). Could be inadvertant misconfiguration, someone else (another family member?) blocked you, or just a glitch (I've randomly had one or two devices blocked for no apparent reason). Use a different device (or the same one over ethernet, if that works), log on to the Orbi configruation, go to advanced > security > access control, and check for any blocked devices in the ACL, either in the top table (currently connected devices), or the bottom one (blocked devices not currently connected), and then check the box(es) for whichever blocked device(s) you want to allow (one at a time, unfortunately), then click edit, change to "allow," apply the change, and then repeat as necessary.

       

      That should probably resolve your issue.

      I double checked and my device was NOT blocked and as I am the only one with access nobody else could have blocked it, As mentioned above eben disabling ACL did not solve the problem for me

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 27, 2021

        I'd factory reset and setup from scratch. Something in the configuration is not working right.