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vadordog's avatar
vadordog
Tutor
Feb 18, 2018

Unable to connect Wink Hub 2 to Orbi System

I have been unable to connect Wink Hub 2 to the Orbi RBK43 System, went through many failed attempts with Wink Customer Support and NetGear Customer Support. The Wink Hub 2 see's the Wi-Fi network with a "\x20" out front of the actual network name. Has anyone else had trouble connecting the Wink Hub 2 to the Orbi system? Works if the Wink Hub 2 is plugged into the main router or a satilite via eithernet. Tried powering down the satilites and connecting to only the router, showed same incorrect network name and failed to connect. Have attached screen shot of the network name with "\x20" out front. 

 

Thanks for the help!

Orbi & Wink
Troubleshooting

2 Replies

  • Roamabout's avatar
    Roamabout
    Luminary
    Feb 18, 2018

    Is there an actual leading space in the Obri wifi SSID ?. If there is perhaps the Wink device is sensitive to it (stripping it off) and is failing to connect.

     

    • vadordog's avatar
      vadordog
      Tutor
      Feb 18, 2018

      Roamabout,

       

      Thanks! That was the solution, I added a space in fronto of the Wi-Fi Network name and it conneted right away! 

       

      Thanks again!

      David