Hi All,

While I can browse any website, I am unable to download files of any size when connected to the Orbi Router (RBR50). The message shown is "Network Failure" with any browser i use to try to download a similar message occurs while using Internet Download Manager (app). When connected (hardwired) directly to my Motorola modem I am able to do so without a problem.

I have tried firmware manual updates and rollbacks to the router (including the most recent: V2.1.1.16) and it did not resolve the issue. This approach is super time consuming and while I could try each firmware image in the library I am not confident that will resolve.

I have factory reset the RBR50 to no avail as well.

Changing DNS Servers from Xfinity, Google and OpenDNS had no effect.

My modem has no wi-fi feature just as an fyi.

It's great having one-gig internet service but is a bummer when one cannot download a file.

Any guidance would be appreciated. Thanks!

Todd

PC/macs are various intel i7 machines with ac wifi cards or gigabit ethernet cards. Running OSX, Win 7 and Win10 Pro. Same issue with all.

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Unable to download file using Orbi Router