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Forum Discussion

tdeutscher's avatar
tdeutscher
Aspirant
Dec 30, 2017

Unable to download file using Orbi Router

Hi All,   While I can browse any website, I am unable to download files of any size when connected to the Orbi Router (RBR50). The message shown is "Network Failure" with any browser i use to try t...
Troubleshooting
st_shaw's avatar
st_shaw
Master
Dec 30, 2017

There is no fundamental problem with Orbi downloading files, so it's got to be something about your network setup.

 

If you can connect to your router and download files from the Internet, it sounds like your modem may also be a router.  In that case I suggest you configure Orbi as an access point.  

 

  • tdeutscher's avatar
    tdeutscher
    Aspirant
    Dec 31, 2017

    Thank you for the reply. The modem is a Motorola MB8600 and has no router features. I can connect through Orbi to the modem (i.e. login to modem admin or go to the internet). Files just will not download. I used the IOS App to set up Orbi. Orbi is the network so there must be a setting within Orbit that is doing this (I guess). No sites are blocked in the Orbi Settings etc. My other comment is, that when I first set up Orbi i was able to downloand fine (June 2017). About three months ago it stopped.  Sidenote, Orbi's Firmware update was set on Automatic, though today when I checked, it indicated no new firmware, yet when I went to Orbi support site, there was a newer firmware than that which as on the machine. Manually updating to that today had no effect.  Thanks again. 

      • tdeutscher's avatar
        tdeutscher
        Aspirant
        Jan 08, 2018

        Thank you. I tried the MTU settings to no avail. The actual message i receive is "Failed - Network Error" when downloading with Chrome for example. I don't understand why with VPN it works, or the modem directly it works, but through ORBI it dies.  I have set up and reset up the system but nothing works. All other settings are via default from the Setup. 

         

        Any additional thoughts or ideas would be appreciated. Thanks!