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Forum Discussion

anotherDIY's avatar
anotherDIY
Follower
May 03, 2019

Unable to downloads apps, links, updates, and web browser links

All firmware up to date. 
ekhalil's avatar
ekhalil
Master
May 04, 2019

Please make sure you don't have double routers (double NAT) in your network.

One quick way to test if double NAT exists is a traceroute.

Please open a Command Prompt on any computer connected to Orbi and type:

> tracert 8.8.8.8

  1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
  2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,