Unable to login to Corporate Office 365 portal

Any progress on this? 

---

kdbajaj22 wrote:

Hello Everyone,

 

I've been using RBK53 at home since nearly 2 years. It is currently on firmware 2.3.5.30

I have an issue which i have been simply "living with" since the day I got this router which is that I am unable to login to my work account on Office 365. I work in IT so i am pretty tech-savvy in these matters but as far as controlling or influencing the technical setup of Office 365 in my organization is concerned, I have no power there.

 

Basically the issue is that if I want to access my Office 365 portal, i need to login to my corporate microsoft account on portal.office.com

Since my organization is using a Hybrid setup, the AD authentication of my account is done internally using an on-premise AD and then transfers to the Office 365 host.

 

I am able to see the credential prompt on portal.office.com - however, as soon as it re-directs to the web-service for authentication, it times out and then I see the "Page cannot be loaded" .

 

What is important to note is that this only happens at home when I am on the Orbi network. If I connect from anywhere else, be it a Coffee Shop, my mobile hotspot or at a friend's place that uses alternative router brands, I do not encounter this issue.

 

I checked internally and i got a tip from my organization that I should have IPv6 enabled (no clue how on earth that helps). It is set in Auto-detect on my Orbi but I know for a fact my service provider in Dubai does not use IPv6 on the WAN side.

I also adjusted the MTU size to 1488 after doing some ping tests but this did not help either.

 

Is there anyone else who has a similar setup with their work-account and encountering the same issue?

Thanks very much!

 

---