Unable to login to Orbi app

I purchased my Orbi with 1 satellite for my home 6 months ago. It has been working fine, but today I tried to log onto the app and it will not accept my password any longer. I have tried recovering the password, but my security answers are not being accepted either. I do not recall ever resetting the password and am confident of my security answers. I have rest the router and Orbi, but still nothing. Is there anything to try before a factory reset?