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Forum Discussion
Unable to manually update RBR50 for new FW
I’m sorry if this is in the wrong board. I can’t seem to find a location for the Orbi RBR50. I need to update the FW on my Orbi to resolve a Guest Network password problem. The Orbi app does not ...
An Ethernet connection is the most convenient, but not an absolute requirement. Use a laptop or tablet that connects to the router by WiFi. (smartphone screens are to small that the Orbi web interface is very hard to use on one.)
Unfortunately Netgear specifically advises AGAINST connecting wirelessly in their Knowledge Artricle - see link attached below.
So they do. (sigh) That advice from 2019 sort of flies in the face of the reality of 2023, when people are purchasing laptops or tablets that have no Ethernet connection.
One can always purchase a USB to Ethernet adapter (I have several from Amazon - under $20 each.) Work on my desktop, two laptops, a Chromebook, and Samsung tablet.
One would think that firmware files ought to be encoded so that the router can determine if they are corrupted before beginning the update.
Sorry.
Thanks anyhow!
For any Netgear personnel reading this. How about making a selection available on the Orbi app that offers a choice to automatically update an optional firmware update?
That would seem pretty straightforward and save customers countless hours. For example, I’ve already spent over three hours on this. Not sure I will spend anymore. Easier to just turn off my Guest Network until you fix the Guest Password problem with an automatic update.
One can use a wireless PC or laptop and connect wirelessly to send FW updates. Its recommenced to have the PC or laptop fairly close to the RBR, say 3-6 feet to ensure the connection is good. If it's good, then you can send the FW to the RBS first, then RBR lastly. Soon as the file gets sent to the units, the PC or laptop will loose connection temporarily with the RBR after the RBR FW is sent. Once the RBR is back online, the PC or laptop should reconnect.
It's recommended to have a USB to ethernet adapter on hand for future use should your PC or laptop not have ethernet wire support.
Good Luck.
