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Forum Discussion

kgrass's avatar
kgrass
Tutor
Nov 02, 2023

Unable to manually update RBR50 for new FW

I’m sorry if this is in the wrong board. I can’t seem to find a location for the Orbi RBR50.   I need to update the FW on my Orbi to resolve a Guest Network password problem. The Orbi app does not ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 03, 2023
kgrass wrote:

I need to update the FW on my Orbi to resolve a Guest Network password problem.

We got side tracked over the Ethernet issue and neglected to ask about this Guest Network password problem.

Could you please describe the issue?

 

Thanks

 

 

  • kgrass's avatar
    kgrass
    Tutor
    Nov 03, 2023

    I used to have a guest network password set up. Yesterday I noticed that the guest network no longer had a lock symbol by it. Every time I went to add a password to the guest network nothing would happen. In other words, I could hit return And the field would clear, but no password created. I tried with the various security settings but same result.

    There is a reply on the boards to someone describing the same issue which suggested the firmware update was required to fix the issue.

    • kgrass's avatar
      kgrass
      Tutor
      Nov 05, 2023

      I previously had a password set up for the guest network on my Orbi RBR50. Recently when adding a new device to the network I notice the guest network was now unprotected. Unfortunately, it doesn’t appear I am able to add a password via the Orbi app to that network. 

       

      I’ve tried doing this with each Security Method - no luck. In the case of WPA/WPA2-Personal it takes me to a screen that suggests I should either update WiFi Credentials or Try Again. Neither option adds the password. Using WPA2-Personal it acts as if it is applying a new configuration but nothing changes at the end of the process.

       

      Note: I’m currently running FW v2.7.4.24. I’ve gotten conflicting advice regarding a manual update for the optional update. The Knowledge Article from Netgear explicitly advises against trying to do this wirelessly. As I don’t have an Ethernet port on my laptop I am not going to try updating.

       

      Does anyone have a proposed solution to getting the Orbi to accept a Guest Network Password?

       

      Thanks all

       

       

       

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 05, 2023

        Can you log into the RBRs web page and configure the Guest Network password there with a web browser? 

        Try inputting the following for the password to see if it works, Password123

         

        As meantioned before you could update the system using a wireless PC or laptop. Just have the Pc or laptop in close proximity to the RBR for best connection between them. Update the RBS first then RBR lastly.