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Forum Discussion

kgrass's avatar
kgrass
Tutor
Nov 02, 2023

Unable to manually update RBR50 for new FW

I’m sorry if this is in the wrong board. I can’t seem to find a location for the Orbi RBR50.   I need to update the FW on my Orbi to resolve a Guest Network password problem. The Orbi app does not ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 03, 2023
kgrass wrote:

I need to update the FW on my Orbi to resolve a Guest Network password problem.

We got side tracked over the Ethernet issue and neglected to ask about this Guest Network password problem.

Could you please describe the issue?

 

Thanks

 

 

kgrass's avatar
kgrass
Tutor
Nov 03, 2023

I used to have a guest network password set up. Yesterday I noticed that the guest network no longer had a lock symbol by it. Every time I went to add a password to the guest network nothing would happen. In other words, I could hit return And the field would clear, but no password created. I tried with the various security settings but same result.

There is a reply on the boards to someone describing the same issue which suggested the firmware update was required to fix the issue.

  • kgrass's avatar
    kgrass
    Tutor
    Nov 05, 2023

    I previously had a password set up for the guest network on my Orbi RBR50. Recently when adding a new device to the network I notice the guest network was now unprotected. Unfortunately, it doesn’t appear I am able to add a password via the Orbi app to that network. 

     

    I’ve tried doing this with each Security Method - no luck. In the case of WPA/WPA2-Personal it takes me to a screen that suggests I should either update WiFi Credentials or Try Again. Neither option adds the password. Using WPA2-Personal it acts as if it is applying a new configuration but nothing changes at the end of the process.

     

    Note: I’m currently running FW v2.7.4.24. I’ve gotten conflicting advice regarding a manual update for the optional update. The Knowledge Article from Netgear explicitly advises against trying to do this wirelessly. As I don’t have an Ethernet port on my laptop I am not going to try updating.

     

    Does anyone have a proposed solution to getting the Orbi to accept a Guest Network Password?

     

    Thanks all

     

     

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 05, 2023

      Can you log into the RBRs web page and configure the Guest Network password there with a web browser? 

      Try inputting the following for the password to see if it works, Password123

       

      As meantioned before you could update the system using a wireless PC or laptop. Just have the Pc or laptop in close proximity to the RBR for best connection between them. Update the RBS first then RBR lastly.

      • kgrass's avatar
        kgrass
        Tutor
        Nov 05, 2023

        Thanks. I thought of that but that’s now a whole ‘nother can of worms. After figuring out Orbilogin.net doesn’t like Safari I went to Chrome to enter my ID and password. Next I got a screen asking for the router S/N. I keep a picture of it on file and entered it. Netgear is saying it doesn’t match. I retried enough times to know there was no typo on my end. 

         

        So, a new problem to sort out another day. I now have three - updating “optional” FW, getting a guest network password, and logging into the web page. Sigh.

         

        You know, I love the performance of my Orbi but dealing with administrative issues seems like death by a thousand cuts. OK, rant over.

         

         

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Nov 08, 2023

      Hello kgrass,

       

      Welcome to the Netgear Community!

       

      I understand that you are having issues with your guest network with your RBR50 on Firmware version 2.7.4.24. This behavior may be caused by using an older firmware version, please update your RBR50 to the most current firmware version 2.7.5.4 then perform a factory reset of your RBR50. 

       

      For step-by-step instructions on how to manually update your RBK50 please navigate to the link below (Be sure to update the attached satellites first):
      https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com


      Please navigate to the link below for the download file for your RBR50: 
      https://www.netgear.com/support/product/RBK50#download

       

      Please navigate to the link below for instructions on how to correctly factory reset your RBR50 and the attached satellites:
      https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

      Best,
      Kevin
      Community Team

      • kgrass's avatar
        kgrass
        Tutor
        Nov 08, 2023

        Thank you Kevin. If you read this thread you’d know I do not have an Ethernet port and therefore I am unable to manually update the optional Firmware.

         

        Please ask development to provide an option in the Orbi app to upgrade optional updates. In the meantime I turn my Guest Network off since cannot password protect it.

         

        The current process is cumbersome, unnecessary, and unavailable to many of us who do not have Ethernet ports (which most devices no longer have.) I have an iPad available to me and I don’t even know if an adaptor is available.