Forum Discussion

Mentor

Mar 28, 2022

Unable to reach certain web sites on RBK53

This resolves to This may or may not be something related to Orbi .. I figured I'll ask the experts here. I'm using the latest firmware (2.7.3.22). The DNS entered in the Orbi are 1.1.1.1 208.67...

Troubleshooting

CrimpOn

Guru - Experienced User

Mar 28, 2022

I suspect the browsers.

Although ICMP (ping) is a useful tool, there are many IP addresses that host web sites but do not respond to ping requests.

It appears to be nearly random which sites respond to ICMP and which do not. For example:

ford.com and toyota.com respond.

honda.com and bmw.com do not.

harvard.edu and yale.edu do, but usc.edu does not.

av.jpn.support.panasonic.com is one of those sites that does not respond. ping requests time out. But, Chrome, Edge, Firefox, and Opera on my Windows 10 PC got this:

My RBR50 with firmware V.2.7.2.23 is set to resolve DNS at Cloudflare (1.1.1.1) and Google (8.8.8.8)

I am in the US with ISP Spectrum cable.

alokeprasad
Mentor
Mar 28, 2022
I'm getting the same thing now. It is redirecting to https://panasonic.jp/support/

the actual site I'm trying to get to is
https://av.jpn.support.panasonic.com/support/global/cs/bd/download/ub420/ub420_us.html

Are you able to load this on your systems?

Thx. for your help..
- FURRYe38
  Guru - Experienced User
  Mar 28, 2022
  I get this:
  - CrimpOn
    Guru - Experienced User
    Mar 28, 2022
    That's what comes up for me as well. I have no explanation for what could be causing the web site to fail, except that it does not appear to be a function of the Orbi router.