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Forum Discussion

celtzer's avatar
celtzer
Follower
Sep 18, 2020

unable to register - already registered

I purchased an ORBI Router RBR20 from a friend after he upgraded.

 

I ran into the problem of being unable to register the product (and therefore unable to use it at all) because it was already registered to him. I was directed to contact support. Support told me to have my friend email them and validate that it was okay to transfer the registered device to my Netgear account. 

 

He did this 3 days ago and nothing has changed. I have gotten 0 responses from my follow up emails to support. I even Tweeted netgearhelp and they are ignoring me.

 

Please help. 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 18, 2020

    You'll need to try to make contact again with NG support. We can't do anything in regards to registration here in the forums. Try making contact with a forum moderator.

    Blanca_O 

     

    Good Luck. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 18, 2020

    You don't have to register it to install and use it.