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Forum Discussion

Arild101's avatar
Arild101
Aspirant
Aug 18, 2018

Unable to register new product - error message

Purchased Orbi AC3000 Router today, but unable to register product. I think the product was a return product. I simply get an error message "something went wrong..try again", but to no avail.    ...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 21, 2018

Hello Arild101

 

Can you send me a PM with your name email and the serial of the unit and I will see what I can do.

 

DarrenM 

  • Arild101's avatar
    Arild101
    Aspirant
    Aug 31, 2018

    Hi

    never got any help on this issue. Still not able to register the product. Great..

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Aug 31, 2018

      Hello Arild101, 

       

      I have sent you a message. Please respond at your earliest convenience. 

       

       

      ~Christian 

      • Swimmer63's avatar
        Swimmer63
        Aspirant
        Sep 07, 2018

        I am also unable to register my Orbi RBR50+Satillite under my proper Netgear account.  I purchased for a new home in May.  Our move-in was delayed by two months so I was unable to hook it up until July.  Now phone support is out and I can't even pay for support without a registered product.

        Any assistance would be appreciated.  Have SN / Receipt / etc.

        Product works great, but it would be nice to be able to access it

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Sep 07, 2018

      Hello Swimmer63, 

       

      I have sent you a message. Please respond at your earliest convenience. 

       

       

      ~Christian