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Forum Discussion
smartishhome
Feb 09, 2020Follower
Unable to uncheck Enable Password Reset - Orbi RBR50 - FW V2.5.1.8
Hi community, Quick question. I'm trying to turn off "Enable Password Reset" but when I uncheck the box in the webapp and try to hit 'Apply' nothing happens. I tried changing my reset questions...
CrimpOn
Feb 09, 2020Guru - Experienced User
On my Orbi web interface, unchecking "Enable Password Reset" causes the "questions" part of the screen to disappear.
I believe the reason for this is "Password Reset" refers to the feature where entering an incorrect password three times beings up a offer to reset the password by entering the serial number and answering the questions. Someone who has physical access to the Orbi can read the serial number off the label and can try guessing the answers to questions and thus reset the password.
The "truly paranoid" can prevent this by making it impossible for anyone to reset the password except by doing a factory reset. It has nothing to do with changing the password now. It only activates or deactivates the "Recovery" process.