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Forum Discussion
katl27
Sep 02, 2019Initiate
Unable to use MyQ with Orbi Mini system? (rbr40)
We installed a Chamberlin garage door opener with the MyQ technology earlier this summer. About a month after that, we switched our wifi over to the Orbi RBR40 mesh system. We have tried to connect t...
CrimpOn
Sep 02, 2019Guru - Experienced User
Some people report success by temporarily setting the Orbi to NOT "Broadcast SSID" on the 5G network. This is on the Orbi web interface (not the "app"), on the Advanced Tab->Advanced Setup->Wireless Settings. Do a "reset" on the opener so that I needs to be set up from scratch and does not remember any WiFi settings. If the opener setup program (on your smartphone?) reqires that the smartphone be connected to the network at 2.4G, you may have to tell the phone to "forget" the WiFi and connect it again.
After the opener is working correctly, tell the Orbi to broadcast the SSID on 5G.
Being Labor Day in the US, there seems to be fewer participants on the forum right now. When more people check the forum, maybe someone with a Chamberlain system will tell us how it worked for them.
katl27
Sep 03, 2019Initiate
This all made logical sense to me. Tried following all of these steps, but alas it still does not work :-(
CrimpOn wrote:Some people report success by temporarily setting the Orbi to NOT "Broadcast SSID" on the 5G network. This is on the Orbi web interface (not the "app"), on the Advanced Tab->Advanced Setup->Wireless Settings. Do a "reset" on the opener so that I needs to be set up from scratch and does not remember any WiFi settings. If the opener setup program (on your smartphone?) reqires that the smartphone be connected to the network at 2.4G, you may have to tell the phone to "forget" the WiFi and connect it again.
After the opener is working correctly, tell the Orbi to broadcast the SSID on 5G.
Being Labor Day in the US, there seems to be fewer participants on the forum right now. When more people check the forum, maybe someone with a Chamberlain system will tell us how it worked for them.
- CrimpOnSep 03, 2019Guru - Experienced User
Probably the next step is to search for "Chamberlain" or "MyQ" in the forum. (In the purple bar at the top above "Orbi".) I got a bunch of hits, but did not read through them all.